KANA Receives Customer Interaction Solutions

KANA Receives Customer Interaction Solutions® Magazine’s 2010 Product of the Year Award KANA SEM Honored for Exceptional Innovation SUNNYVALE, Calif. — April 18, 2011 KANA Software, the world leader in software solutions for Service Experience Management,... More

KANA Receives Customer Interaction Solutions® Magazine’s 2010 Product of the Year Award KANA SEM Honored for Exceptional Innovation SUNNYVALE, Calif. — April 18, 2011 KANA Software, the world leader in software solutions for Service Experience Management, announced today that KANA SEM has received a 2010 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers,and teleservices since 1982. For over 13 years, this prestigious award has been granted to companies’ that exhibit the key qualities of vision, leadership and diligence, providing the highest quality products and services to their customers. KANA’s Service Experience Management solution allows the opportunity for process managers and leaders in business to obtain complete control of their service experience. SEM is web-based and combines service-oriented architecture (SOA) with KANA’s decade of experience in knowledge m Less